Curated by Erika Buenaventura
Thank you everyone for an interesting and enlightening UXSG session!
The discussion I facilitated was on the seemingly small, soluble, everyday problems we face here in Singapore, that are obvious to us but may not be to other people (or simply accept it as “just the way things are”). The goal of the discussion was not to come up with solutions for the problems (although it was great to start thinking about them), but rather to get us aware of areas of improvement, allowing us to address them later on or inspire us to think about how they could apply to other areas as well.
There were some very interesting problems that seemed to resonate with many people in the group, and interestingly enough, many of them had to do with wayfinding. Here’s what we came up with in the timeframe we had:
1.) No information regarding location of public toilets
2.) Public, but exclusive toilets—having to request a key to use one
3.) No indication on the kind of toilet (normal vs. squat) until you’ve opened the door
4.) Inconsistent indication of “available” or “occupied” on toilet doors
5.) Once getting off a train on the MRT, it can be confusing determining where you are (signage looks similar, very little variation in colour, typographical hierarchy)
6.) It is a hassle having to switch trains on the same journey. People make travel decisions based on knowing how many switches they have to make
7.) Trains across the platform don’t always go in the opposite direction, so people sometimes end up taking a train on a completely different line
8.) Blind people don’t use tactile paving after a while
9.) Process of exiting a train station takes too long
10.) Supermarket navigation is confusing and inconsistent (it’s difficult finding certain food)
11.) Payment options at supermarket self-checkout are confusing
12.) Confusing and unstandardised elevator buttons (numbers, direction, order, colours, shapes)
13.) Elevator control panel hard to reach for those in the back, and especially in loud elevators, it can be difficult to call out for someone to press a button
14.) Finding an empty table at lunch is a pain
15.) Confusing terminology in signage leads to confusion on how to properly conduct oneself (the example given was “preferred” and “reserved” seating on public transportation)
16.) The elderly losing confidence in performing everyday activities as they age
What other problems (seemingly small but worth solving) have you encountered in Singapore? Let’s hear them!