Curated by Tan Thye Chuan
Just a few days participating and observing what it’s like conducting a usability testing for the first time in a UX lab with an eye tracker and an observation room, I wanted to know what were the possibilities of how we can run such tests remotely.
What I noticed from yesterday’s sessions is that some people were really shy to share their personal experiences at first, even if they had done it before. I think that there is a lot experiences we can learn from, be it from the newbies or experienced designers. As someone who is hungry for more knowledge and exposure, I hope everyone is open to sharing, be it to enlighten others or to receive constructive feedback on your work experiences smile emoticon
Anyway, here’s a summary of some shared methods of conducting a usability testing with users remotely. Thanks to the group for sharing and to the team or anyone who’s reading this, do let me know if you have any additional feedback or inputs by dropping a comment!
1) Send a prototype to a user and wait for feedback via email
– This shared method is considered a low budget method
2) Usability Testing Websites
– These websites will guide you how things work
– You’ll be able to record and observe your user’s experiences
– Examples: usertesting.com, netizentesting.com, uxarmy.com
3) Get local help
– Hire a UX consultant within the targetted country/state
4) Conduct a live test
– Self conduct a test experience, and then teach/guide a user abroad how/what to do
– Examples of tools: camstudio.org, teamviewer.com, screenhero.com,mrtappy.com
1) Can the designer of the product conduct the test?
– Yes, if you have the right mindset/methods to observe and collect feedback
2) Tools vs the actual test
– Eye-tracking tools, for example is only a supplementary tool in a test